Abstract:
The unresolved claim (UC) refers to that remains without solution and the legitimate request for
additional compensation in time and/or costs due to any change or others causes that occurred
related to the condition defined by the contract. Construction projects meet the objectives
successfully when completed on schedule within the agreed budget, expected quality level
according to the specification. If the project is not completed on its allocated time, allocated
budget, and required quality, the claim may arise between stakeholders; if this claim is not
resolved on time it leads to an unresolved claim. This study focused on the causes and effects on
unresolved claims in SNNPR selected five Universities building construction projects. The
general objective of this research is to investigate the unresolved claims in University building
construction projects. It is particularly focused on South Nations Nationality and People Region
specifically at five Universities and the targeted stakeholder are consultants and contractors.
This research was the descriptive type. Mixed both Quantitative and Qualitative methods were
used to investigate an unresolved claims on building construction projects in SNNPR by
designing questionnaires to be distributed purposively for Consultants, and Contractors involved
in building construction projects. All necessary data was collected from primary and secondary
sources through interviews, questionnaires, and focus group discussions (FGD). The data
obtained from respondents were analyzed through description, tabulation, and disaggregated in
different categories of respondents. Delay, quality of the materials; financial cases were the
main causes and budget over run, time over run, poor quality completed projects was the main
effects of this research. So for these cases, the payments, shortage of the materials, and quality of
the materials must be improved based on the document contract and knowing the consequences
of the cause was maximize the effects of this research.
