Assessment of Students Satisfaction on Using Integrated Library System In Selected Higher Institutions Libraries In Ethiopia

Abstract

This research paper reports a part of a quantitative study that aims to assess students’ satisfaction on using integrated library system (i) library services, (ii) infrastructure and (iii) collection/information provided by selected higher institutions libraries in Ethiopia. A questionnaire adapted from related works was used to measure the respondents’ opinion on their satisfaction level on the statements related with the three dimensions. The instrument was distributed to a sample of 384 undergraduate, postgraduate and doctorate degree all years students from four faculties/colleges of Addis Ababa University and Jimma University. Descriptive and inferential statistics were used in the analysis of data, and for the parametric test the one-way analysis of variance (ANOVA) was used to compare the mean satisfaction scores among the respondents from the four colleges/ faculties. The results of the study revealed that respondents were moderately satisfied with the integrated library system services, infrastructure, and collection/information of the library as a whole. The respondents were relatively most satisfied with services (M= 3.62), followed by infrastructure (M= 3.32), and library collection/information (M= 3.00). The results also showed significant differences on the satisfaction of services, infrastructure, and libraries’ collection/information among the respondents of the four faculties/colleges.