Measuring Users’ Satisfaction With Knowledge Management System Implementation In National Bank Of Ethiopia

Abstract

National Bank of Ethiopia had adopted a KMS (specifically Knowledge Portal). However, so far there was no systematic investigation has been conducted to check the actual success of KMS implementation in the bank from users’ point of view. This study attempts to measure the effectiveness of KMS implementation efforts in National Bank of Ethiopia and identify potential improvement areas of the system in order to achieve the objectives of KMS in the bank. Mixed research methodology is used to conduct this study. Both qualitative (i.e., semi-structured interviews) and quantitative methods (i.e., questionnaire) of data collection are used for depth investigation of the problem. Using stratified random sampling method, employees are selected from each core directorates of the bank for distributing the questionnaires. Interview sessions were also conducted with the Bank KM team members.