Implementation of businesss process re-engineering (bpr) in technical vocational education and training institutes: in the case of jimma zone

Abstract

The overall objective of this study was to assess the Implementation of Business Process Re-engineering in TVET Institutes of Jimma zone, and determine the major challenges in its implementation process. To achieve this purpose, descriptive survey research design was employed. The quantitative approach was mainly used by supplementing with qualitative methods. In the study all the 5 Jimma Zone TVET institutes were included through availability sampling. Moreover, by using availability sampling technique 194 TVET instructors, 5 deans, 73 administrative staffs and 1 Jimma Zone TVET head, a total of 276 respondents were participated. Data was collected using questionnaires as the main instrument while interview and document analysis were also used to supplement the qualitative data. In analyzing quantitative data percentage, frequency and t-test for independent Sample were used. The qualitative data was thematically analyzed. this obtained results exposed that most of planning activities were carried out for the sake of formality and found to be unrealistic to expect genuine result from the implementation of BPR; the implementation of BPR in Jimma zone TVET institutions were not considered to be effective as a result of lack of supports from the process owners, lack of resources, lack of formal and continuous supports. Hence, the implementation of BPR did not bring about the intended result although certain improvements were marked in terms of the reductions of the time required for the task accomplishment and workloads. The less effectiveness in BPR implementation was due to lack of leaders’ commitment, employees’ motivations, lack of continuous monitoring and support for the implementation of BPR was the major ones. Finally, possible recommendations were forwarded. Consequently, Jimma zone TVET institutes in collaboration with higher educational institutes such as Jimma University are recommended to strive and ensure the availability of necessary skill and knowledge within the experts by bridging any gap exists through short term trainings; Jimma zone TVET institutes’ leaders are also advised to ensure the provision of adequate finance, appointment of qualified personnel, to conduct continues supervision and support. Furthermore, Regional Education Bureau, Zonal Education Department and Jimma zone TVET institutes are advised to continuously monitor organized system of follow up by preparing guidelines and implementing them as per the level of their responsibilities