Investigating The Impact Of Digitalization On Improving Education Quality In Selected Higher Education Institutions In Ethiopia

Abstract

Digitalization is rapidly transforming the way education is imparted around the globe and this trend is also being witnessed in Ethiopia. The objective of this study was to assess the impact of digitalization on the quality of education in higher education institutions in Ethiopia, focusing on four universities namely Jimma, Mettu, Mizan-Tepi, and Bonga universities. The study employed a cross-sectional research design incorporating both qualitative and quantitative. Primary data was collected through questionnaires, interviews, and observations. The total sample size was determined using the Kothari formula, then 372 students,368 teachers, and 12 library ICT and Registrar directors were selected using simple random and purposive sampling techniques respectively. The study found that digitalization had a significant positive impact on student learning outcomes, engagement and motivation, personal learning effectiveness, and overall learning experience in the selected universities. Additionally, digitalization helped enhance teaching methods and made learning more engaging and interactive. However, the study also identified several challenges such as a lack of digital infrastructure, inadequate training, digital illiteracy, insufficient attention from institutions, system problems, lack of technical support, absence of clear guidelines, and policies impeding the integration of digital technologies in higher education. Respondents highlighted that digitalization would promote greater efficiency, effectiveness, and productivity in teaching and learning, and foster better communication and accountability among teachers and students. Most of the teachers (67.5%) and nearly 59.1% of students agreed that digitalization facilitated access to infinite sources of information, promoted critical thinking, revealed connections between subjects, and encouraged alternative learning methods. Universities like Jimma, Bonga, Mizan, and Mettu recognize the potential of technology and are embracing it to enhance their teaching and learning practices. The study recommends that digitalization should be considered as a means to enhance the quality of education in universities in Ethiopia, emphasizing the need for continued investment in digital infrastructure and the development of digital content.