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Evaluation of customer satisfaction on bank services: An empirical analysis

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dc.contributor.author Belay Deribe
dc.contributor.author Ebisa Deribie
dc.date.accessioned 2020-12-11T13:34:48Z
dc.date.available 2020-12-11T13:34:48Z
dc.date.issued 2012
dc.identifier.uri http://10.140.5.162//handle/123456789/3086
dc.description.abstract Customer confidence and trust on the services delivered determines profitability of a bank. A fullfledged service delivery to the customer secures survival of a bank. The major objective of this study is to analyze customer satisfaction on banking services in Jimma, Ethiopia. For the purpose of this study primary data sources were used. The collected data were analyzed by using descriptive statistics. The findings of the study suggest that there are a number of problems hindering the smooth delivery of the banking services. The network problem for instance is the major obstacle in the check clearing operations. Besides, in the loan operations the delays of the loan approval is the major problem. In the electronic banking services, customers responded that the benefits they obtained are l en_US
dc.language.iso en en_US
dc.subject Customers en_US
dc.subject Bank en_US
dc.subject loans en_US
dc.subject electronic-banking en_US
dc.subject Commercial Bank of Ethiopia en_US
dc.title Evaluation of customer satisfaction on bank services: An empirical analysis en_US
dc.type Article en_US


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