Employees’ organizational communication satisfaction jimma zone governmernt communication affairs office in focus

Abstract

The aim of this study was assessing employees’ organizational communication satisfaction in Jimma zone government communication affairs office. The research was undertaken combining qualitative and quantitative research methodologies. The data was collected by means of two methods of data collection, namely the survey questionnaire and in-depth interview. The study found out that the overall employees’ organizational communication satisfaction in Jimma zone government communication affairs is unsatisfactory. The result of the study, from all dimension of organizational communication satisfaction, the employees show the greatest satisfaction towards the Media quality satisfaction in the organization. Managers were not interested in hearing employees’ suggestions; the integration among all communication-related issues, including interdepartmental interaction and coordination was poor. And also office communication was also unsatisfactory. The study also found out that communication flows from top to down and existence of limited informal communication in the organization. Finally the researcher recommended that developing informal and multi- directional communication in the organization to increase the relationship among employees in the organization which can increase communication satisfaction accordingly