Abstract:
National Bank of Ethiopia had adopted a KMS (specifically Knowledge Portal). However, so far
there was no systematic investigation has been conducted to check the actual success of KMS
implementation in the bank from users’ point of view. This study attempts to measure the
effectiveness of KMS implementation efforts in National Bank of Ethiopia and identify potential
improvement areas of the system in order to achieve the objectives of KMS in the bank. Mixed
research methodology is used to conduct this study. Both qualitative (i.e., semi-structured
interviews) and quantitative methods (i.e., questionnaire) of data collection are used for depth
investigation of the problem. Using stratified random sampling method, employees are selected
from each core directorates of the bank for distributing the questionnaires. Interview sessions
were also conducted with the Bank KM team members.
