Abstract:
The aim of this study was assessing employees’ organizational communication satisfaction in
Jimma zone government communication affairs office. The research was undertaken combining
qualitative and quantitative research methodologies. The data was collected by means of two
methods of data collection, namely the survey questionnaire and in-depth interview. The study
found out that the overall employees’ organizational communication satisfaction in Jimma zone
government communication affairs is unsatisfactory. The result of the study, from all dimension
of organizational communication satisfaction, the employees show the greatest satisfaction
towards the Media quality satisfaction in the organization. Managers were not interested in
hearing employees’ suggestions; the integration among all communication-related issues,
including interdepartmental interaction and coordination was poor. And also office
communication was also unsatisfactory. The study also found out that communication flows from
top to down and existence of limited informal communication in the organization. Finally the
researcher recommended that developing informal and multi- directional communication in the
organization to increase the relationship among employees in the organization which can
increase communication satisfaction accordingly
